Return Policy
Effective Date: June 2nd, 2025
At YourNorthStore, customer satisfaction is important to us. While we do our best to ensure a great shopping experience, we understand that sometimes things don’t go as planned. Please read our return policy carefully.
📦 Returns & Exchanges
We offer returns or exchanges on eligible items within 30 days of delivery. To be eligible, your item must be:
Unused and in the same condition you received it
In the original packaging
Accompanied by proof of purchase (order number or receipt)
❗️Important: Not all items are returnable. Some products marked as final sale, non-returnable, or personal use (e.g., underwear, beauty items) may not be eligible for returns.
🔁 Change-of-Mind Returns
If you change your mind, you may request a return within 30 days of delivery. However:
You are responsible for return shipping costs.
We do not refund the original shipping cost (if any).
A restocking fee may apply in certain cases.
⚠️ Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We’ll do our best to make it right by offering:
A free replacement
A full or partial refund
Store credit
📸 Please include photos or videos showing the issue to speed up the process.
💳 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
A refund will be issued to your original payment method.
It may take 5–10 business days to appear on your statement, depending on your bank or payment provider.
🚫 Non-Returnable Items
The following items are not eligible for return:
Gift cards or digital products
Intimate or sanitary goods
Final sale or clearance items
Opened beauty, personal care, or health products
📮 Return Process
To request a return, email us at yournorthstore@gmail.com with your order number and reason for return. We’ll respond with further instructions and a return address (please do not send returns to the sender’s address on the shipping label).
❓ Need Help?
We're here to help!
📧 Email us at yournorthstore@gmail.com